Answers to common questions. Can't find what you need? Contact us.
Click Start free trial, choose Landlord or Tenant, and follow the prompts. Landlords get a 30-day trial with full access.
From your dashboard go to Properties → Add property. After saving, open the property and use Add unit to list each rentable space.
Tenants open Pay rent in their portal and pay by free ACH or card. Landlords see incoming payments under Payments.
ACH is free for tenants. Card payments carry a small processing fee shown before checkout.
Yes — start a general application from Applications → New application and submit a renter profile a landlord can match to a vacancy.
Generate a lease from an approved application, then send it for e-signature. Signed leases are stored in your document vault.
Screening is run by an FCRA-credentialed provider. The applicant authorizes and pays the provider directly; only the result is shared with the landlord.
No. Sensitive identity and credit data stay with the screening provider, never in SerenityLease.
Tenants open Maintenance and submit a request with photos. Landlords track and update status from their Maintenance board.
Visit the Rental Law Center for plain-language summaries of California rental law for both tenants and landlords.